Customer Service - Arkansas Blue Cross and Blue Shield

How Can We Help You?

Contact Us: Telephone numbers and addresses, including e-mail.
Coverage Policy: Why certain medical procedures may or may not be covered under our health plans.
E-mail Customer Service: You may submit a question to our Customer Service Department. Provide your full name, member ID and employer name (if you are a group member).
Fraud and Abuse: Information on how to report insurance fraud, which drives up premium rates for everyone.
Find Help (FAQ): Answers to common questions about our products and services.
Member Discount Programs: Information about discounts available to our health-plan members for health club memberships, contact lenses, sporting goods, exercise equipment and diet programs.
My BlueLine: Access to a 24-hour-a-day, 7-day-a-week interactive voice response telephone system.
My Blueprint: Secure self-service center available 24 hours a day, 7 days a week.
Regional Offices: Location and information about our local offices.
Understanding Your Explanation of Benefits (EOB): How to interpret the information on your Arkansas Blue Cross and Blue Shield or Federal Employee Program EOB.